TOTAL QUALITY MANAGEMENT
UNIT I INTRODUCTION
PART - A
1 . Define Quality .
2 . What are the dimensions of quality ?
3 . Why quality planning is needed ?
4 . What are the essential steps of planning quality ?
5 . Write down the Juran " s quality planning .
6 . What is the cost of quality ?
7 . List out the Different Quality Costs .
8 . Biệt Costs Between Appraisal and failure .
9 . What are prevention Costs ?
10 . What are hidden cost ?
11 . Write down the Objectives of quality cost evaluation .
12 . Define TQM TQM & frame .
13 . Write down the basic concepts of TQM .
( What are the elements of TQM )
14 . What are the popular awards for quality ?
15 . List out the do Indian companies won the Deming award .
16 . Who are the Gurus quality ? Among them who trained Japanese CEO after the second world war ?
17 . Define Leadership . What are the Principles of Leadership ?
18 . What is quality council ?
19 . What are the DUTIES of quality council ?
20 . What statement is quality ? Give example for each .
21 . Write down Deming " s 14 points .
22 . What are the Barriers to TQM Implementation ?
23 . What is the role of senior management ?
24 . What is Strategic Planning ?
25 . Why is it difficult to change organization culture ?
Part - B
1.a. Write down the dimensions of quality with example .
1. b . DUTIES enumerate the quality of council .
2 . Explain Deming " s 14 points for Improving Quality , Productivity and Competitiveness .
3.a. What Are The consumer prescriptions on quality ?
3.b . Explain quality planning ?
4 . Explain in detail the cost of quality .
5 . Discuss about the basic concepts and Principles of TQM ?
6.a. Discuss the Importance of Leadership .
b . What are the Barriers for TQM Implementation ?
7 . What is the role of senior management ?
8 . Describe the steps in Strategic planning INVOLVED .
PART - A TQM Principles
1 . Draw a TQM framework.
2 . Why are customer complaints Important ?
3 . What is customer satisfaction ?
4 . Biệt Between Internal and External Customers ?
5 . List out the prescription of quality customer
6 . Why is Customer Retention Important ?
7 . What is đặt by motivation ?
8 . Write down the need for empowerment ? What are the benefits ?
9 . Why is teamwork required ?
10 . What is the role of team leader ?
11 . What is the role facilitator ?
12 . What are the Barriers to team progress ?
13 . Write about recognition and reward .
14 . Conducted Why is Performance Appraisal ?
15 . Write about Involvement management .
16 . Write about Employee Involvement .
17 . Why is continuous improvement process required ?
18 . What is Juran " s Trilogy ?
19 . What is PDSA cycle ?
20 . Write about 5S
21 . Biệt the between the Kaizen and Kairyo .
22 . Why is customer - supplier partnership required ?
23 . Classify the sources of supplier .
24 . What is performance measure ?
25 . Mention the categories for đó Malcolm Baldrige National Quality Award given ?
PART - B
1 . Explain sau Treated Important things are :
i . Customer satisfaction
ii . Customer complaints
iii . Service quality
iv . Customer retention
2 . a. Describe Employee Involvement and empowerment
2 . b.Why are " Performance Appraisal " and " recognition and reward " are needed ?
3.a. What are the various teams ? Explain .
3.b . Explain the role and Responsibility of stamps leader and facilitator .
4 . Explain Juran " s Trilogy .
5 . Explian : i . 5S concept ii . Kaizen iii . Supplier selection iv . Relationship development
6 . Describe in detail the performance measure .
7 . Describe the Moslow " s need hierarchy theory and Herzberg " s two factor theory for motivation .
UNIT III Statistical Process Control ( SPC )
PART - A
1 . List out the Seven Tools of quality .
2 . What is Pareto diagram ?
3 . Draw a Cause and Effect diagram .
4 . Draw the sample diagrams for the sau :
i . graph
ii . Histogram
iii . Scatter diagram
iv . Check sheet
5 . Define : Mean , Median and Mode .
6 . Define : Range and Standard Deviation .
7 . What are the Measures of Central Tendency and dispersion ?
8 . What do you mean by population and sample ?
9 . What is control chart ?
10 . What is Called control charts for variables ?
11 . What is Called Control chart for attributes ?
12 . Biệt between " defect " and " defective " ?
13 . Write down Control limits for i . P chart ii . iii.c np chart chart chart & iv.u
14 . Give example for p and np charts
15 . Give example for c and u charts
16 . Define process capability
17 . What is the process capability index ?
18 . Write down the steps for calculating the process capability index
19 . What is Six Sigma ?
20 . What are the stages of six sigma ?
21 . What are the new seven tools of quality management ?
22 . What is affinity diagram ?
23 . What is the use of relationship diagram ?
24 . When do we use tree diagram ?
25 . What is the matrix diagram ?
26 . What is use of PDPC ?
27 . What is arrow diagram ?
28 . What is data analysis matrix diagram ?
PART - B
1.Explain the seven tools of quality
2.How the Pareto analysis done ?
3.How with example explain cause and effect diagram is constructed ? Discuss in detail with a case study .
4 . a. Discuss the properties of the normal curve .
4 . b What are the cental Tendency and Measures of dispersion ?
5 . Describe the control charts for variables and attributes .
6 . Describe the control charts for defects or non - conformities
7 . Describe the concept of process capability analysis six - sigma .
8 . Discuss about the new seven tools of quality management .
9 . Draw the general structure of " house of quality" and indicate the constituents .
10 . Explain with example how affinity and relation diagrams are used .
11 . Explain with examples how tree and arrow diagrams are used .
12 . Explain with examples how Matrix Matrix diagrams and data analysis methods are used .
13 . Describe with suitable examples how the method and affinity diagram PDPC are used . 1401 MG
